Privacy Policy

1. Introduction

Verdaoi is committed to protecting the privacy and personal information of our residents, their families, and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and other applicable laws.

By using our services or providing us with your personal information, you consent to the collection, use, and disclosure of your personal data as described in this policy. If you have questions or concerns about our privacy practices, please contact us at [email protected].

2. Information We Collect

We collect personal information necessary to provide our senior residence services and communicate with residents and their families. The types of information we collect include:

3. How We Use Your Information

We use the personal information we collect for the following purposes:

4. Legal Basis for Processing

We process personal data based on the following legal grounds:

• Consent: You have given explicit consent for us to process your personal information for specific purposes.
• Contract: Processing is necessary for the performance of our residence services agreement with you.
• Legitimate Interest: Processing is necessary for our legitimate business interests, such as improving services and ensuring facility safety.
• Legal Obligation: Processing is required to comply with Malaysian laws and regulations.

5. Data Sharing and Disclosure

We do not sell or rent personal information to third parties. We may share your information in the following circumstances:

• Healthcare Providers: When necessary for resident care, we may share relevant health information with medical professionals.
• Service Providers: We may share information with trusted third parties who provide services on our behalf, such as payment processing or facility maintenance, under strict confidentiality agreements.
• Emergency Contacts: We share relevant information with designated emergency contacts as necessary for resident wellbeing.
• Legal Requirements: We may disclose information when required by law, court order, or to protect the safety and rights of residents and staff.
• Regulatory Authorities: We may share information with Malaysian health and safety regulatory bodies as required by law.

6. Data Security

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, loss, misuse, or alteration. Our security measures include:

• Secure storage of physical records in locked facilities with restricted access
• Encryption of sensitive electronic data and secure network connections
• Access controls limiting staff access to personal information on a need-to-know basis
• Regular staff training on data protection and confidentiality
• Regular security audits and updates to our systems and procedures

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected and to comply with legal requirements. Resident records are typically retained for a minimum of seven years after the end of residence in accordance with Malaysian healthcare record-keeping requirements. Financial records are retained for seven years as required by tax laws. Marketing information is retained until you withdraw consent or request deletion.

8. Cookies and Website Analytics

Our website uses cookies and similar technologies to enhance user experience and analyze website usage. For detailed information about our cookie practices, please refer to our Cookie Policy.

We use analytics services to understand how visitors use our website. This helps us improve website functionality and content. You can control cookie preferences through your browser settings or our cookie consent tool.

9. Your Rights

Under the Personal Data Protection Act 2010 (PDPA) and other applicable laws, you have the following rights regarding your personal information:

To exercise any of these rights, please contact us at [email protected] or call +60 3 4108 6572. We will respond to your request within 21 days as required by Malaysian law.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Children's Privacy

Verdaoi provides services to senior adults. We do not knowingly collect personal information from individuals under 18 years of age. If you are under 18, please do not submit personal information through our website.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us:

14. Governing Law

This Privacy Policy is governed by the laws of Malaysia. Any disputes arising from this policy or our privacy practices shall be subject to the exclusive jurisdiction of the Malaysian courts.